FAQ
A few quick answers from our little shop on Biscayne Boulevard. If you don’t see what you need, call us at (786) 403-7697 or email sales@twiggies.me — we’re happy to help.
Visiting the shop
Where is Twiggies, and what are your hours?
We’re in the MiMo District at 7246 Biscayne Blvd, Miami, FL 33138. We’re open seven days a week: Monday–Saturday 10am–6pm, and Sunday 10am–3pm.
How can I get in touch?
Call us at (786) 403-7697, email sales@twiggies.me, or visit our Contact page.
Delivery & pickup
Do you deliver in Miami?
Yes. We deliver Monday through Saturday across Miami — including MiMo, Miami Beach, Brickell, Coral Gables, and many nearby neighborhoods. Enter the recipient’s address at checkout to confirm we can deliver to you, or see our Delivery page.
How much does delivery cost?
Delivery starts at $15 near our MiMo shop. Your exact fee is calculated at checkout when you enter your ZIP code.
When are deliveries made? Can I get same-day delivery?
We deliver Monday through Saturday, between 12pm and 5pm. Orders placed before 3pm Monday–Saturday can be delivered the same day. We don’t deliver on Sundays; delivery orders placed on Sunday go out on Monday. Our Avant-Garden arrangements are next-day pre-order only.
What if no one is home to receive the flowers?
If no one is at the delivery location, our driver will leave the flowers in a safe spot and take a photo. We’re not responsible for theft or damage from weather or temperatures if no one is there to receive them.
Can I pick up my order at the shop?
Yes — choose pickup at checkout and collect your flowers at 7246 Biscayne Blvd any day of the week. We’re open Monday–Saturday 10am–6pm and Sunday 10am–3pm.
Ordering
Can I pay with a credit card?
Yes. Please note there is a 3% credit-card processing fee for all payments made with a credit card, both online and in-store.
Can I choose colors or add a vase?
Yes. For bouquets, you can choose a size, a color palette, and whether to add a vase or keep the kraft paper wrap. For arrangements, pick your budget and color preference and we’ll design the rest — vases vary according to availability. Add any special notes at checkout.
Will my flowers look exactly like the photos?
Photos are sizing examples. Each piece is made with that week’s seasonal flowers, so yours will be unique and may vary from the pictures.
Are your flowers made fresh?
Yes. You’ll never find pre-made arrangements or bouquets in our shop. Everything is thoughtfully curated on the spot and made fresh to order.
Do you design bridal or special-event flowers?
Yes. We create custom bridal bouquets, boutonnieres, and corsages. Bridal bouquet orders must be placed 5 days in advance. Visit our Bridal page or get in touch to talk about your day.
Do you offer flower subscriptions?
Yes, ask us! Call (786) 403-7697 or email sales@twiggies.me and we’ll help set one up.
Do you sell gift cards?
Yes. A Twiggies gift card lets them choose the flowers they love. You can find them in our shop.
Flower care
What should I do when my flowers arrive?
Place the flowers in cold water so they can hydrate, then follow the care instructions on the note attached to your bouquet. Add them to the vase of your choosing and enjoy.
How often should the water be replaced?
We recommend changing the water every 2–3 days. Clean, cold water is best.
When should I add flower food?
Add it when you first place your flowers in water.
How can I make my flowers last longer?
Keep leaves out of the water and the arrangement away from direct sunlight and drafts. Change the water every 2–3 days, and each time you do, trim the stems 1 inch at a 45-degree angle.
Policies
What is your refund policy?
Because flowers are delicate and each arrangement is created uniquely for you, all sales are final. If something isn’t quite right, please call us at (786) 403-7697. You can also read our refund policy.